NSD Technology proud to introduce Asterisk based Call Center and IVR Training for professionals seeking to enhance their skill set in this next generation of Telecommunication Technology.

Our training programs both for public and in-house are presented by experienced and qualified presenters and consultants. Our extensive range of experienced & expert instructors enables our participants to enhance their knowledge and skills in Asterisk based solutions.

Who should attend this course?
Individuals or Professionals seeking to learn cost effective call center and IVR solutions on Open source platform.

 Asterisk Project
Brief History Of Open Source Projects and Licenses
Benefits Of Open Source
About Digium
About Asterisk
Digium's Other Projects
Asterisk Architecture

 Asterisk's VoIP Signaling Protocols
H.323
SIP
IAX

 Asterisk Installation
Asterisk Configurations
Configuration Files
VoIP Connections sip.conf and iax.conf

 Introduction of Dial plan
Asterisk Dial Plan An Overview
Contexts
Variables
Includes
Macros
Special Extensions
Asterisk's Dial Command

  Implementing Features
Call Forwarding
Call Monitoring
Call Recording
Call Transfer
Call Parking
Route by caller ID
Conferencing with Meetme
Enhanced Voicemail

  Introduction to Asterisk ACD
Asterisk to PSTN
Overview
Analog Connections
Digital Connections

 Asterisk Real time
Dynamic Database integration with SQL, MySQL and PGSQL ODBC.
Installation, configuration and trouble shooting.

 IVR
Basic
Development
Configuration with Dial Plan

 Contact Center Solution
Basic CC

Requirement
Local/Inbound Outbound
Configuration with PRI,PSTN,VOIP
IP-Phone configuration
Deploying
Monitoring
Troubleshooting
Interacting with client

 Digium.Sangroma,Openvox Hardware with Asterisk
Installation and configuration of H/w
PRI cards
Analog Cards

 Evaluation
At the end comprehensive theoretical and practical exam will be taken.

 Certification
After taking this course you will be able to communicate with Asterisk server Develop deploy and configure the server according to your requirements.

The IVR module will help you to become an IVR Developer in future you will write your own IVR menu and plays that menu according to your own Requirements.

The CC module will tell you that how you setup a call centre solutions from the scratch and how will configure and monitor the CC server. You will be able to mange ,configure, troubleshoot the local and inbound and outbound call centre solution via PRI,PSTN,VOIP.

 Requirements

Basic IT and basic Linux knowledge is enough to kick off