Business Solutions

Continuously increasing business challenges demand focused customer care as well as extensive productivity, keeping in mind additional time constraints. NSD will work closely with your company to deliver state of the art business solutions that include Customer Relationship Management (CRM) and Document Management.

Marketing: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• Customer segmentation
• Campaign planning and execution
• Data extraction and cleansing
• Analytics and reporting
• Marketing/sales collaboration tools
• Information sharing portals

Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• Lead and opportunity management
• Account and contact management
• Territory management
• Forecasting and sales analytics
• Offline and mobile device access
• Quick access to products, pricing, and quotes

Customer Service: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• Account and contact management
• Case and interaction management
• Product and contract management
• Knowledge-base management
• Service scheduling
• Workflow across teams and groups
• Service reporting and analytics